Home Removal FAQs
Find out the answers to the most commonly asked questions regarding our home removal services.
What removal services do you provide?
Here at Saint Removals, we offer a range of home removal services comprised of: packing and unpacking, furniture disassembly and assembly as well as transportation. We also offer storage as an add-on service.
We encourage you to mix and max our services to create your own bespoke package.
Where in the UK will you collect from?
We primarily operate in Surrey, Berkshire and Hampshire and will gladly collect from the following locations:
Berkshire: Ascot, Crowthorne, Bracknell, Sandhurst, Sunningdale, Windsor, Woodley, Reading, Slough, Wokingham
Hampshire: Aldershot, Alton, Andover, Basingstoke, Farnborough, Hartley Wintney, Hedge End, Petersfield, Southampton, Winchester, Yateley
Surrey: Bagshot, Camberley, Chertsey, Cobham, Cranleigh, Croydon, Dorking
Epsom, Esher, Farnham, Fleet, Frimley, Godalming, Guildford, Haslemere, Horley, Leatherhead, Reigate, Staines, Tadworth, Thames Ditton, Woking
If you can't see your location on here but live pretty close to one of these areas then feel free to get in touch. Though we can't make any promises, we will see what we can do.
Where in the UK will you move to?
Whilst we can only collect from the above locations, we will happily move you to anywhere in the UK.
How can I get a quote for your services?
Simply fill out our contact form and one of our expert team members will be in touch to arrange a convenient time to assess the size of your move.
Once we have assessed your removal and/or storage needs, we will provide you with a bespoke quote.
Do you offer video consultations?
Unfortunately, due to the nature of the work, we are unable to provide video consultations. While we are happy to have an initial video or telephone conversation, we will always need to physically assess the property and the size of your home/items that need moving before we can provide you with an accurate quote.
How much does a home removal project typically cost?
With the size and needs of every removal job varying massively from project to project, it's simply not possible to give a blanket price.
Factors that will affect the cost of your removal include:
The size of your home and the amount of items
How far away you are moving
The amount of help you require (e.g. full or partial packaging service)
Any additional services (such as storage, furniture reassembly, etc.)
Once we have assessed what you need, we can provide you with a custom quote.
We pride ourselves on keeping our removal rates affordable and competitive.
Which payment methods do you accept?
Our preferred payment method is bank transfer.
Do you offer payment plans?
Yes, we can offer payments plans upon request. Please let us know when you enquire if this is an option you would like to explore.
How long does the removal process take?
From packing up and labelling all your items to carefully loading our fleet to driving to your home and then unloading everything, the removal process may take a few days. However, the exact amount of time it will take from start to finish will vary from project to project. Factors that will affect how long it takes include:
How much help you require with the packing process
How many items you need moving
How far away you are moving
When we do our initial assessment of your move and provide you with a quote, we will also be able to give you an idea of how much time we will need to complete the move, too.
Can I pack my own belongings?
Yes, our removal services are completely flexible and are designed to work around you — not the other way around.
If you're just on the hunt for a removal service that takes your items from your old house to your new one, then we've got you. Equally, if you need a hand dismantling that tricky bed frame or packing your best tea set — then we've got that covered, too.
What packing materials do you use?
We use industry standard packaging and protective materials in order to ensure your items are adequately protected and kept in place during the move.
We have a range of specialised packing materials at our disposal including: cardboard and plastic boxes, tape, bubble wrap, styrofoam and protective padding. And of course, marker pens and labels for that all important labelling process.
We also make sure that we reuse all of our packing materials where possible and recycle when materials are no longer fit for purpose.
How do you ensure the safety of my items?
We pride ourselves on the high-standard of service we provide. We understand that it's your beloved possessions we're dealing with and we promise to handle them as if they are our own.
The care we take, combined with the use of sturdy and industry-standard protective materials and thoughtful driving routes, mean that you can rest assured your items are in safe hands with us.
However, accidents can happen from time to time, it’s just the nature of the job. In the rare event that any of your items do become lost or damage during any part of the move, then we hold all of the necessary insurances to provide compensation for this.
Can you transport delicate and fragile items, such as artwork or antiques?
Yes, we can. We have plenty of experience in handling delicate and fragile items. Our team will take extra precautions and use specialised packing techniques and materials to ensure the safe transportation of these kinds of items.
Can you assist with disassembling and reassembling furniture?
Yes, our team is skilled in disassembling and reassembling furniture. They will carefully disassemble your furniture, ensuring all parts are properly labelled and protected, and then reassemble it at your new location.
How far in advance should I book my home removal?
It's generally advisable to book your home removal as early as possible to secure your preferred date and time. We recommend booking at least a few weeks in advance, especially during peak moving seasons.
What happens if I need to change the date of my booking?
We understand that plans can change and we strive to be as flexible as we can be. Please notify us as soon as you are aware of any changes to your removal requirements and we will try our best to accommodate you.
What is your cancellation policy?
We ask that you let us know as soon as possible if you need to cancel your removal booking.
Though we understand that plans can change, there is a cancellation fee for any bookings cancelled within 48 hours of our agreed start date, so please let us know in good time to avoid this from happening.
What happens if there are delays or issues on the moving day?
Here at Saint Removals, we run a tight ship and are known for being reliable. That being said, in the rare event of delays or unforeseen issues, we will communicate these with you immediately and work towards resolving the situation as efficiently as possible.
Are your movers experienced?
Yes, our removal experts are incredibly experienced. Put together, we have a total of 25 years experience in this industry and there’s almost nothing we haven’t moved, from grand pianos to glassware, we’ve seen it all.
Want to get to know us better? Meet the team.
What have previous customers said about your services?
Previous clients have been blown away by the outstanding service we provide and we have no doubt you’ll be impressed by what they have to say. You can read all of our customer reviews here, or check us out on a Checkatrade where we have an impressive score of 10/10. See — we told you that you're in safe hands.
Still need a little convincing? Here are 11 reasons why we’re perfect for the job.
Can you offer any removal advice?
Absolutely, as the home removal experts we come armed with heaps of helpful hints, tips and tricks. From moving house checklists to shifting heavy furniture, we love providing you with all the advice you need. For more where that came from, check out our storage and removal advice hub.
Storage FAQs
Find out the answers to the most commonly asked questions regarding our storage services.
Do you provide storage as part of your services?
Yes, we do. If you’re looking to hold some items back whilst you decorate your new place or simply want to house some of your belongings in storage for a while, then we’ve got you covered. We have long-term and short-term storage options available for you on request. Simply let us know when you enquire if this is what you need.
How secure are your storage facilities?
Our storage facilities are equipped with advanced security measures, including 24/7 surveillance, access control systems and fire detection systems. Additionally, only authorised personnel have access to the storage areas.
Where are your storage facilities located?
Our storage facilities are located in Aldershot, where we have a large warehouse with 250 cu ft storage containers. The warehouse is located on an MoD site so is extremely secure.
How do you quote for your storage facilities?
Storage usage is quoted on our estimation of how many containers will be needed for all of your belongings. You are then charged monthly for each container.
How does payment work?
Once it has been decided how many storage containers you need, you will pay for these on a monthly basis in advance.
Can I access my belongings whilst they are in storage?
Of course! If you need to access your storage facility just let us know and we will sort this out for you.
What happens if my belongings are damaged while in storage?
Our storage facilities are extremely safe and secure and are constantly monitored. This means that it’s unlikely your items will come to any harm either through a natural causes such as a flood or a human incident such as theft. However, in the rare event your possessions do come to any harm whilst in our storage facility, we have all the necessary insurances to provide compensation for this.
Are there any limits on how many items I can place in storage?
No, there is no limit on the amount of items you can place in our storage facilities.
Are there any items that are not allowed to be stored in your facilities?
Yes, for safety and legal reasons, certain items are prohibited from being stored in our facilities. These items include hazardous materials, flammable substances, perishable goods, live animals, illegal substances or any other items that will violate UK laws and regulations.
What type of boxes should I use for storage?
We recommend using sturdy cardboard or plastic boxes with a lid for storing items. They provide better protection for your belongings compared to regular cardboard boxes. Plus, using boxes similar in size that are easy to stack will help you maximise the space.
Can you pack my items for storage?
Yes, when we pack your belongings for moving we can pack items you wish to place in storage, too. Instead of taking the boxes to your new home we will take them to our facilities. We will use the same specialised protective materials we do for house moves.
Do you have any storage advice?
We have plenty of storage and home removal tips for those in the process of moving or putting items in storage.
Our ultimate guide — preparing your items for storage — has heaps of useful recommendations. Alternatively, check out our storage and removal advice hub for more industry tips and tricks.